Consulting Engineer-Collaboration

 If interested, please contact catherine@3pandt.com

Location: Eatontown, NJ

The Collaboration Engineer (CE) designs, installs and supports advanced Cisco-based voice and collaboration networks. CE’s have primarily responsibility for post-sale project technical execution and completion of project deliverables, and ongoing support engagements.

ESSENTIAL DUTIES AND RESPONSIBILITIES MAY INCLUDE THE FOLLOWING:  OTHER DUTIES MAY BE ASSIGNED.

·   Communicate and cooperate with project management and technical peers to effectively plan, execute, and complete project engagements

·   Assess collaboration project presales proposals, Statements of Work, Bills of Material, and other project definition source materials to validate project execution and technical feasibility.

·   Establishing technical plans, tasks, work breakdown structures, dependencies, contingency plans, and impact assessments

·   Coordinate the exchange of information between clients, third party sub-contractors, and project management and technical peers.

·   Gather, consolidate, prepare, document and distribute standardized project technical information in various formats, including but not limited to:  PDF, Microsoft Word, Excel, Powerpoint, and Visio.

·   Design and develop technical approaches to project deliverables in accordance with Cisco-published best practices

·   Perform and document inventory of equipment and project related assets, including hardware and related components, and licensing

·   Assemble hardware components and install devices into final mounted and operable positions, including physical connectivity for power, network link, and human interface

·   Install and configure the following Cisco collaboration and related hardware, software products, and technologies with proficiency:

·       Cisco UCS C-Series Rack Servers (Cisco Business Edition 6000, 7000)

·       VMware Hypervisor

·       Cisco Expressway

·       Cisco Unified Border Element

·       Cisco IOS Gateways with Media Gateway Control Protocol (MGCP) and Session Initiation Protocol (SIP)

·       SIP Trunking

·       Cisco Unified Survivable Remote Site Telephony

·       Cisco Jabber

·       Cisco Jabber Guest

·       Cisco Mobile & Remote Access

·       Cisco IP Phones (all models and variants)

·       Cisco Communications Manager (CUCM)

·       Cisco Unity Connection (CUC)

·       Cisco Instant Message & Presence Server (IM&P)

·       Cisco Contact Center Express (UCCX) (CUCM integration and base configuration only. Advanced scripting is not required, though desirable)

·       Cisco Attendant Console

·       Cisco Emergency Responder

·       Cisco Paging Server (InformaCast)

·       Cisco Spark

·       Cisco Telepresence Management Suite

·       Cisco Telepresence Server

·       Cisco Meeting Server

·       Cisco Webex Collaboration Meeting Room (CMR)

·       Assist in the integration and/or migration of 3rd-party Private Branch Exchange (PBX) services

·       Provide technical diagnosis and troubleshooting

·       Engage and coordinate the assistance of Cisco’s Technical Assistance Center (TAC) to effectively and expeditiously resolve technical issues.

·       Prepare and deliver training and related documentation and materials to peers and clients on any of the above-mentioned technical proficiencies.

·       Provides documentation related to As-Built.

·       Develops repeatable deployment methods related to new and existing network or data center environments.

·       Performs network assessments and consultations.

·       Designs enterprise-class network solutions with Microsoft Visio or similar graphing product

·       Deploy | Test:  Cisco Voice, Video, & Presence systems according to design.

·       Ability to engage in failure-mode analysis and remediation for the above technologies.

·       Ability to engage with project management regarding project status, timelines, and escalations.

·       Ability to engage with Operations Center and Manufacturer Support Teams to resolve network failure.

OTHER SKILLS and ABILITIES:

·   Must possess excellent verbal and written communication skills

·   Must possess excellent documentation skills and provide examples of such work

·   Must possess excellent presentation, organization and planning skills

·   Must be able to work independently to achieve goals

·   Able to work with limited to no technical supervision.

·   Must be process and detail oriented

·   Must have excellent troubleshooting skills and be customer oriented

·   Must have access to a reliable vehicle and be willing to travel within NJ/NYC/PA.

Minimum Education & Requirements

·   Bachelor’s Degree, preferably in an Information Technology related major, or 4 years of equivalent professional experience, inclusive of:

·       Cisco UCS C-Series Rack Servers

·       Cisco Business Edition 6000 & 7000

·       Cisco Communication Manager [CUCM]

·       Cisco Unity Connection [CUC]

·       Cisco Instant Messaging & Presence Server [IM&P]

·   Associate Level Professional Certification:

·       CCDA – CCNA

·   Must possess a strong understanding of Cisco Unified Communications products, and validated designs

Preferred Education & Experience:

·   Bachelor’s Degree in an Information Technology related field of study, plus

·   2-5 years of industry experience in data center, network operation or colocation center4 years hands-on Cisco voice and collaboration experience

·   Professional Level Certifications – CCVP, CCDP

 

If interested, please contact catherine@3pandt.com