If you are interested in this role please contact: email@example.com
Customer Success Analyst
About the role:
We are looking for a Business Analyst to be part of the Digital Direct Team. You will lead business analysis to spur exponential growth and help identify new business opportunities (e.g., shop funnel optimization analysis, product recommendation/selection, customer segmentation, marketing spend efficiency, customer behavior mining to find growth opportunities). You will help drive high-profile projects that will shape the future of the company, applying advanced analytics to support business decisions, reporting to the VP of Growth and Customer Success.
BA/BS or MS/ME in Mathematics, Statistics, Computer Science, or related fields
A natural passion for solving problems with data combined with an interest in learning how to build and grow a business in a “startup-ish” environment
IT skills: Python / R, SQL, Google Analytics, Heap Anaalytics, data visualization, business intelligence software like Tableau, Excel/VBA
Analytical skills: ability to work with a large amount of data; facts, figures and number crunching. You will need to see through the data and analyze it to find conclusions
Experience with customer segmentation, email campaigns and NPS (Net Promoter Score) studies
Communication skills: present findings, translate data into an understandable document. Must write and speak clearly, easily communicating complex ideas. Present findings through a BI tool and/or presentations.
Critical thinking: ability to look at numbers, trends and data and come to new conclusions based on your findings.
Creative thinking: desire to explore new alternatives, based on your innate curiosity and inqusitive nature
Attention to detail: making sure you are vigilant in your analysis to come to correct conclusions.
Culture: the ability to work in a fast-paced environment.
Nice to Have:
NPS (Net Promoter Score) tracking experience
Experience with customer success tools (Medallia, Qualtrics, Marketo, etc.)