IT Security Administration

If interested, please contact

Location: Remote


The NOC Engineer – IT Security Administration contributes to a 24/7 Network and Security Operations Center within the Managed Services group with a focus on security administration. Based in our Eatontown, New Jersey headquarters, the NOC Engineer – IT Security Administration is responsible for accurately identifying and resolving failures and potential issues while maintaining accurate documentation and executing maintenance and administrative activities on managed service client’s Security infrastructure.


·   Responds to client requests within SLAs (Service Level Agreements) and strictly follow the incident process flow

·   Provides remote administration and support for security Infrastructure products including:

·       Firewalls and VPN (Cisco ASA, Firepower Threat Defense, AMP and Palo Alto)

·       IDS/IPS (Cisco Firepower, SNORT)

·       AAA (Cisco ACS and ISE)

·       NAC (Cisco ISE)

·   Troubleshoots and resolves issues within managed service client environment with:

·       Internet Connectivity related issues with Firewalls, VPN and IPS

·       Wireless and Network connectivity issues related to NAC (ISE)

·       Guest access issues related to NAC (ISE)

·   Performs Moves, Adds, Changes, Deletes on managed service clients Security Infrastructure (Firewalls, VPN, IPS, AAA and NAC)

·   Pulls logs and statistics from Real Time Monitoring Tools

·   Keeps current with latest security trends and vulnerabilities

·   Provides technical expertise relating to Cisco Security point products (ASA, FTD, Firepower, AMP, and ISE) to the NSOC and project teams

·   Performs preventative maintenance checks and services on managed Security devices in client infrastructure

·   Opens, tracks and close service tickets

·   Answers incoming calls and monitor various e-mail accounts and act according to NSOC procedures and processes

·   Helps identify and resolves recurring system performance issues

·   Provides performance reporting on covered devices

·   Works directly with other NSOC Analysts and Engineering resources for issue resolution

·   Provides direct communication to affected users and companies on outages and maintenance activities

·   Maintains detailed notes within ticketing systems on all issue resolution activities

·   Maintains customer technical information within defined documentation standards

·   Develops and maintain installation and configuration procedures

·   Obtains/maintains technical/professional certifications applicable to position or as directed

·   Manages and maintains monitoring and alerting systems

·   Coordinates and tracks RMA (Return Material Authorization) requests, to obtain RMA authorization requests and completion of RMA submittal forms

·   Assesses and identifies appropriate solutions to be integrated into the systems operation and make recommendations for implementation and troubleshooting

·   Provides emergency on-call support on a rotating schedule

·   Performs other duties as assigned

Minimum Education and Experience:

·   High school diploma

·   Minimum of 2+ years of technical experience in IT

·   Knowledge and understanding of Cisco Security products (ASA, Firepower, AMP, ISE)

Preferred Education and Experience:

·   Bachelor’s Degree preferred

·   Minimum of 1+ years of Cisco Security (ASA, Firepower, AMP, and ISE) experience

·   Minimum of 1+ years of Palo Alto experience

·   Prior experience with Ticket Management Tools (e.g., ConnectWise)

·   Possession of current Industry Certifications (CCNA Security, CCNP Security, ACE, PCNSE)


·   Excellent Interpersonal Skills (develop and maintain strong working relationships)

·   Strong work ethic

·   Ability to multi-task as necessary

·   Ability to prioritize tasks

·   Strong organizational skills

·   Excellent written and verbal communication skills with focus on customer satisfaction

·   Customer service skills

·   Proactive approach and good troubleshooting techniques

·   Strong problem-solving skills with an emphasis on quick problem resolution

·   Attentive and detail oriented

·   Prior helpdesk experience is a plus


If interested, please contact