IT Security Administration

If interested, please contact catherine@3pandt.com

Location: Remote

POSITION SUMMARY: 

The NOC Engineer – IT Security Administration contributes to a 24/7 Network and Security Operations Center within the Managed Services group with a focus on security administration. Based in our Eatontown, New Jersey headquarters, the NOC Engineer – IT Security Administration is responsible for accurately identifying and resolving failures and potential issues while maintaining accurate documentation and executing maintenance and administrative activities on managed service client’s Security infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING:  OTHER DUTIES MAY BE ASSIGNED.

·   Responds to client requests within SLAs (Service Level Agreements) and strictly follow the incident process flow

·   Provides remote administration and support for security Infrastructure products including:

·       Firewalls and VPN (Cisco ASA, Firepower Threat Defense, AMP and Palo Alto)

·       IDS/IPS (Cisco Firepower, SNORT)

·       AAA (Cisco ACS and ISE)

·       NAC (Cisco ISE)

·   Troubleshoots and resolves issues within managed service client environment with:

·       Internet Connectivity related issues with Firewalls, VPN and IPS

·       Wireless and Network connectivity issues related to NAC (ISE)

·       Guest access issues related to NAC (ISE)

·   Performs Moves, Adds, Changes, Deletes on managed service clients Security Infrastructure (Firewalls, VPN, IPS, AAA and NAC)

·   Pulls logs and statistics from Real Time Monitoring Tools

·   Keeps current with latest security trends and vulnerabilities

·   Provides technical expertise relating to Cisco Security point products (ASA, FTD, Firepower, AMP, and ISE) to the NSOC and project teams

·   Performs preventative maintenance checks and services on managed Security devices in client infrastructure

·   Opens, tracks and close service tickets

·   Answers incoming calls and monitor various e-mail accounts and act according to NSOC procedures and processes

·   Helps identify and resolves recurring system performance issues

·   Provides performance reporting on covered devices

·   Works directly with other NSOC Analysts and Engineering resources for issue resolution

·   Provides direct communication to affected users and companies on outages and maintenance activities

·   Maintains detailed notes within ticketing systems on all issue resolution activities

·   Maintains customer technical information within defined documentation standards

·   Develops and maintain installation and configuration procedures

·   Obtains/maintains technical/professional certifications applicable to position or as directed

·   Manages and maintains monitoring and alerting systems

·   Coordinates and tracks RMA (Return Material Authorization) requests, to obtain RMA authorization requests and completion of RMA submittal forms

·   Assesses and identifies appropriate solutions to be integrated into the systems operation and make recommendations for implementation and troubleshooting

·   Provides emergency on-call support on a rotating schedule

·   Performs other duties as assigned

Minimum Education and Experience:

·   High school diploma

·   Minimum of 2+ years of technical experience in IT

·   Knowledge and understanding of Cisco Security products (ASA, Firepower, AMP, ISE)

Preferred Education and Experience:

·   Bachelor’s Degree preferred

·   Minimum of 1+ years of Cisco Security (ASA, Firepower, AMP, and ISE) experience

·   Minimum of 1+ years of Palo Alto experience

·   Prior experience with Ticket Management Tools (e.g., ConnectWise)

·   Possession of current Industry Certifications (CCNA Security, CCNP Security, ACE, PCNSE)

OTHER SKILLS and ABILITIES:

·   Excellent Interpersonal Skills (develop and maintain strong working relationships)

·   Strong work ethic

·   Ability to multi-task as necessary

·   Ability to prioritize tasks

·   Strong organizational skills

·   Excellent written and verbal communication skills with focus on customer satisfaction

·   Customer service skills

·   Proactive approach and good troubleshooting techniques

·   Strong problem-solving skills with an emphasis on quick problem resolution

·   Attentive and detail oriented

·   Prior helpdesk experience is a plus

 

If interested, please contact catherine@3pandt.com