Senior Collaboration Engineer

 If interested, please contact

Location: Eatontown, NJ

The Senior Collaboration Engineer (SCE) designs, installs and supports advanced Cisco-based voice and collaboration networks. SCE’s have primarily responsibility for post-sale project technical leadership, execution and completion of project deliverables, and ongoing support engagements. SCE’s also assist in generating new business through presales engagements.


·   Communicate and cooperate with project management and technical peers to effectively plan, execute, and complete project engagements

·   Assess collaboration project presales proposals, Statements of Work, Bills of Material, and other project definition source materials to validate project execution and technical feasibility.

·   Establishing technical plans, tasks, work breakdown structures, dependencies, contingency plans, and impact assessments

·   Coordinate the exchange of information between clients, third party sub-contractors, and project management and technical peers.

·   Gather, consolidate, prepare, document and distribute standardized project technical information in various formats, including but not limited to: PDF, Microsoft Word, Excel, Powerpoint, and Visio.

·   Actively coordinate and mentor the activities of ATP Collaboration Engineers (CEs) and Associate Collaboration Engineers (ACEs) in concert with project management peers and in accordance with project goals.

·   Design and develop technical approaches to project deliverables in accordance with Cisco-published best practices

·   Perform and document inventory of equipment and project related assets, including hardware and related components, and licensing

·   Assemble hardware components and install devices into final mounted and operable positions, including physical connectivity for power, network link, and human interface

·   Install and configure the following Cisco collaboration and related hardware, software products, and technologies with proficiency:

·       Cisco UCS C-Series Rack Servers (Cisco Business Edition 6000, 7000)

·       VMware Hypervisor

·       Cisco Expressway

·       Cisco Unified Border Element

·       Cisco IOS Gateways with Media Gateway Control Protocol (MGCP) and Session Initiation Protocol (SIP)

·        SIP Trunking

·       Cisco Unified Survivable Remote Site Telephony

·       Cisco Jabber

·       Cisco Jabber Guest

·       Cisco Mobile & Remote Access

·       Cisco IP Phones (all models and variants)

·       Cisco Communications Manager (CUCM)

·       Cisco Unity Connection (CUC)

·       Cisco Instant Message & Presence Server (IM&P)

·       Cisco Contact Center Express (UCCX), including scripting for Interactive Voice Response (IVR) and Automatic Call Distribution (ACD)

·       Cisco Attendant Console

·       Cisco Emergency Responder

·       Cisco Paging Server (InformaCast)

·       Cisco Spark

·       Cisco Telepresence Management Suite

·       Cisco Telepresence Server

·       Cisco Meeting Server

·       Cisco Webex Collaboration Meeting Room (CMR)

·   Assist in the integration and/or migration of 3rd-party Private Branch Exchange (PBX) services

·   Provide technical diagnosis and troubleshooting

·   Engage and coordinate the assistance of Cisco’s Technical Assistance Center (TAC) to effectively and expeditiously resolve technical issues.

·   Prepare and deliver training and related documentation and materials to peers and clients on any of the above-mentioned technical proficiencies.

·   Assist ATP sales in generating new business through presales engagements with potential clients, including the preparation and delivery of presentations, proposals, bills of material, and labor estimations, as needed

·   Design | Deploy | Test: Cisco Voice, Video & Presence systems.

·   Ability to engage with Operations Center and Manufacturer Support Teams to resolve network failures


·   Must have experience in leading Cisco voice/collaboration projects

·   Must possess excellent verbal and written communication skills

·   Must possess excellent documentation skills and provide examples of such work

·   Must possess excellent presentation, organization and planning skills

·   Must be able to work independently to achieve goals

·   Must be process and detail oriented

·   Must have excellent troubleshooting skills and be customer oriented

·   Must have access to a reliable vehicle and be willing to travel within NJ/NYC/PA.

Minimum Education & Experience Requirements:

·   Bachelors Degree, preferably in an Information Technology related field of study

·   5-7 years of experience in related technology:

·       Cisco UCS C-Series Rack Servers

·       Cisco Business Edition 6000 & 7000

·       Cisco Communication Manager [CUCM]

·       Cisco Unity Connection [CUC]

·       Cisco Instant Messaging & Presence Server [IM&P]

·       SIP Trunking

·       Cisco Mobile & Remote Access

·       Cisco Contact Center Express [UCCX], and scripting for Interactive Voice Response [IVR]

·       Cisco Automatic Call Distribution [ACD] and Attendant Console

·       Cisco Emergency Responder

·       Cisco Paging Server [InformaCast]

·       Cisco Spark

·       Cisco Telepresence Management Suite

·       Cisco Meeting Server and Webex Collaboration Meeting Room [CMR]

·   Must have a strong understanding VOPI solutions integration with 3rd party Private Branch Exchange [PBX] systems

·   1-2 Years’ experience in a Deployment Leadership role

·   Must possess In-depth understanding of Cisco Unified Communications products, and validated designs

·   Must possess Professional Level Certifications i.e. CCVP/CCDP, Voice & Collaboration

Preferred Education & Experience Requirements:

·   7-10 years of industry experience in data center, network operation, or colocation center

·   Professional Level certifications–CCNP, CCDP, or recent CCIE with Voice


If interested, please contact